Shipping FAQ

What name shows up on my bank statement?
All of our billing is done under our discreet corporate name, VTO Enterprises Inc. There is no mention of DVD or adult content. While it is not required, sometimes leaving us a phone number when you sign up is helpful. We would never sell your number to a telemarketer or solicit you by phone - it would only be used if there are billing or shipping concerns that demand immediate attention, or to return your calls. We will always address ourselves as VTO when calling or leaving a message, with no mention of the exact nature of our business without confirming that you are the person on the other end of the phone, as it is not your children's place or your guests' business that you happen to rent adult movies online. We take every step to protect your privacy. Please note though, this is not an excuse to keep your purchases and rentals a secret from your spouse or significant other. Watching adult movies together with your other half can be a great way to enhance your sex life and fortify your relationship. It's healthy, and should be shared when possible. Back to Top

Will I be billed if my queue is empty?
Yes, it is your responsibility to formally cancel your membership per the instructions in this FAQ. An empty queue does not suspend service or billing. We're friendly and cooperative people, and we respect your privacy. If you decide to cancel at some point, just contact us and fill out the appropriate information. Naturally we appreciate constructive criticism, so you can leave as much or as little feedback as you want, as long as it is specifically stated that you wish to cancel. Back to Top

How do I cancel my subscription?
To cancel, just contact us. Include your username and password, and be specific about the fact that you want to cancel your subscription. Although not required, we appreciate any feedback you can give regarding the termination of your account. This allows us to continue improving our service to new customers, and to perhaps one day regain your business as our services become more and more robust. Please cancel 24 hours or more prior to your next scheduled billing and return your rentals within 10 days of cancellation to avoid any additional fees. Otherwise we may have to charge you the full retail price of the DVDs that have not been returned. If you cancel close to your renewal date and billing goes through before we can terminate your account, we will reverse the charges for you. If you have any billing questions, please contact us and we will promptly address any issues you may have. Back to Top

What if I cancel and don't return the DVDs within 10 days?
Once you cancel your rental membership, you will have 10 business days to get our movies back to us. If you don't get your returns back within 10 business days, we reserve the right to charge you the full retail price of the DVDs. We like to end things on good terms and in good spirits, as we hope to one day do business with you again. Therefore, please just drop your DVDs in the mail the same day that you cancel to avoid any complications. If you want to keep your rentals, please just use the online form under the 'my rentals' tab to make your purchase prior to cancelling, and you'll get the discounted club price on the movies. Back to Top

What is your refund policy on sales & rentals?
Because of the nature of the DVD by mail business, there are no refunds on rental memberships. It takes many resources to set up a new account. And, while we make every attempt to maintain the excellent quality of our selection, it is certainly possible that an occasional selection does not exactly match its associated box cover. For people new to porn, we recommend choosing an assortment of studios when building your queue to get an idea of which best match your viewing preferences. Please be absolutely sure that you want to use us for a full month prior to signing up. You can cancel at any time and won't be billed further, assuming that you cancel prior to your next billing cycle. Regarding the sale of new DVDs, there are no refunds, but we do offer exchanges of duplicate merchandise if it turns out to be defective within 30 days of purchase. Just contact us to request return authorization. In the event of defective merchandise, if we do not stock additional copies of the same title, we'll either issue a refund or store credit - whichever you prefer. Back to Top

What if I forget to cancel or just stop renting DVDs?
We want you to have a good experience with FlickCentral. In addition to excellent service and selection, we offer very competitive pricing. In order to achieve this level of quality, we leave a few responsibilities in the hands of our clientele. These include remembering that you are a member and to keep your queue up to snuff. As most customers prefer not to be bothered with lots of email or other correspondence, we do not generally send reminders. We want to provide you with outstanding service, and by staying active, you can help us to get you the movies you want to watch as quickly and as often as possible. If you prefer to cancel, please just contact us and we'll terminate your account without a hassle. Back to Top

How do I change the card on my account or contact info?
You can change your address, contact or payment information any time after you sign up with FlickCentral by logging in with your username and password, and going to the account tab and selecting the appropriate option. Just adjust your information, confirm and submit it, and you're done. Please always use our secure order form to change credit card information - never email a credit card number as they can easily be stolen during transit. Instead, use our secure, encrypted form to send us that data. Repeat: never ever under any circumstances email a credit card number to anyone for any reason. Back to Top

Can I suspend DVD rental service if I go on vacation?
Yes, we're understanding folks here at FlickCentral. Just contact us and include a short note with your returns, and we'll temporarily suspend service for a brief period here and there. Note that this is at our discretion, so please try not to do this too often as it is a lot of work to handle the logistics of suspending accounts. You also must notify us PRIOR TO suspending an account, not after the fact. You cannot tell us after 3 months of not receiving movies or holding onto the same DVDs that you want a retroactive refund. We go the extra mile to be reasonable and fair, and we appreciate the fact that most of our customers are fair with us as well.. Back to Top