DVD Rental Frequently Asked Questions

Questions About the Rental Process
What is a Queue?
How many DVDs need to be in my queue?
How do I add videos to my queue?
How many DVDs do I get per month?
How long can I keep my DVDs? No late fees?
What does it mean 1 per mailer vs. 2?
Why didn't I get my first choice DVD?

Shipping, Damage, Loss & Purchasing
Why didn't I get my full allotment of DVDs?
What if I lose the sleeve or DVD mailer?
What if I haven't received my movies?
What if FlickCentral doesn't get my returns?
What if the movies are damaged or defective?
How do I purchase my rentals?

Billing Questions
What name shows up on my bank statement?
Will I be billed if my queue is empty?
How do I cancel my subscription?
What if I cancel and don't return the DVDs within 10 days?
What is your refund policy on sales & rentals?
What if I forget to cancel or just stop renting DVDs?
How do I change the card on my account or contact info?
Can I suspend DVD rental service if I go on vacation?

Technical Problems
How do I retrieve a lost password?
How do I log on? Why isn't it working?
What are cookies? Do I need them activated?

How Do I Contact FlickCentral?